Vertical Wave Voice Server

Voice-enabled self-service applications have been long on promise but short on delivery until the very recent time, due to the constraints of legacy engineering. The Wave Voice Server is an add-on application to the Wave IP Business Communications System that changes all of that and lets your company  rapidly deploy cost-effective, next-generation speech enabled self-service applications that greatly enhance customer support and help desk productivity.  You will be able to automate repetitive tasks such as customer confirmations for doctors, dentists, and increase staff productivity in order to save your organization time and money, while giving your customers and clients a level of service they may not have had before.  The value of voice-service applications promise to deliver round the clock assistance, and enhance your presence to the community.   Legacy systems can be problematic when it comes to Interactive Voice Response (IVR) systems and speech recognition technologies are costly to program and time consuming when it comes to engineering and developing the technology on multi tenant systems.  And the resources that they require can really slow your other network systems to a crawl. 

What’s worse, due to slow response times and poor voice recognition, voice-enabled applications that have not been engineered and manufactured correctly can have the opposite effect and really frustrate your clients, tarnish your image, and put more stress on your staff than intended.

Wave Vertical Wave Voice Server delivers value to your organization and makes everyone’s life better.  It utilizes Voice eXtensible Mark-up Language (VXML) –which provides a universal method for building the best voice applications.

 
 
Using VoiceXML as the communication language and HTTP as the communication protocol, Voice Server can act as a bridge between the PSTN network used by traditional IVR solutions and the internet or corporate intranet in which reside an infrastructure of corporate servers and business data, as shown in Figure.
 
 
 
 
 

 

 Wave Voice Server allows you to:

  •  SPEED UP THE DEVELOPMENT OF SELF SERVICE APPLICATIONS
  • MAKE SELF SERVICE APPLICATIONS CONVENIENT TO THE PUBLIC
  • MAXIMIZE CONVENIENCE OF APPLICATIONS FOR CONVENIENCE
  • IMPRESS CUSTOMERS BY PROVIDING VOICE ACCESS TO CONTENT
  • REDUCE WORKLOAD ON STAFF BY DELIVERYING A WIDE RANGE
  • ENSURE YOUR INVESTMENT WITH THE WAVE PLATFORM
  • HOST AND CENTRALLY MANAGE ALL TELEPHONE BASED SERVICE
  • MANAGE VOICE APPLICATIONS TO SUPPORT BUSINESS GOALS