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Unlike solutions that offer support for adding IP
applications at a later date, but which require
additional servers and other components — not to mention
long deployment schedules and business disruption — Wave
is unique in its Applications Inside™ architecture.
Wave’s portfolio of embedded applications is included
“in the box” with every Wave IP 2500 system. You choose
what you need, when you need it.
BASE APPLICATIONS
Base applications, such as Auto Attendant, Call
Recording and Unified Messaging, are included at no
extra cost. Wave ViewPoint, the award-winning desktop
communications tool, is included for all users,
providing control over every aspect of every call on
both the PC desktop and the telephone.
• ViewPoint Desktop Call Management
ViewPoint is the intuitive call handling software that
makes it easy to place and transfer calls and manage
contacts with drag-and-drop simplicity. ViewPoint
imports contacts from your Microsoft Outlook directory,
making it easy to search for phone numbers. Make and
share notes about a particular call, and bookmark
sections of a voicemail message to identify critical
parts of a call.
• Visual Voicemail View and manage your
voicemail messages using ViewPoint. Wave Voicemail
supports up to 10,000 mailboxes.
• Unified Messaging Let users manage email and voicemail
messages through a single desktop interface such as
Outlook.
• Presence Management Using ViewPoint, check the
availability of everyone using Wave. Confirm if a
colleague is at a meeting, traveling or available by
phone before initiating a call or conference or
forwarding a call to that individual.
• Call Recording Record all calls, calls on demand, or
on a customized schedule with a single mouse click to
confirm customer orders, support compliance efforts and
facilitate training and coaching.
• Auto Attendant Provide a professional call experience
by directing prospects, customers and business partners
to the right person or department, without the
intervention or cost of an operator.
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