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Some New Product Features List
The Vertical Wave IP 2500 Business Communications System
Vertical Wave changes the game for IP business communications. The Vertical Wave IP 2500 Business Communications System is a new generation of communications asset that enables you to provide your customers with enterprise-level IP communications and applications at a small business price. This product overview is designed to help business partners understand the capabilities of the Wave IP 2500 platform.
Three editions of the Wave IP 2500 platform -Standard, Professional and Enterprise - are available to meet your customers' existing business requirements as well as allow for exceptional expansion capabilities and investment protection as their organizations grow. Depending on the platform edition selected, the Wave IP 2500 platform system will cost-effectively support from 4 to 350 IP/TDM phones with a variety of business communication applications.
The Vertical Wave IP 2500 platform provides complete investment protection with a comprehensive migration path from legacy systems and integrated gateway capabilities for multi-network (IP, TDM and PSTN) requirements. The Vertical Wave Subscription program enables ongoing remote upgrade of features, applications and overall capabilities. Every aspect of the Wave system is designed to dramatically enhance daily business operations and to keep up with the communications requirements of dynamic organizations as they grow in size, number of sites, and number of mobile and remote workers.
Vertical has established a record of accomplishment and value in providing business organizations with powerful communications solutions that improve efficiency and provide managers with new information and metrics to increase productivity and profitability. Vertical Wave IP 2500 is the latest evolutionary development of our continuing effort.
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Vertical Wave Product Overview
The Wave IP 2500 platform was designed with cost-effective growth in mind. When your business demands
additional capacity, the digital signal processing (DSP) resources on the Wave Integrated Services Card can be
economically upgraded with Media Resource Module (MRM) options.
The Wave IP 2500 Integrated Services Card supports three unique MRM upgrade options that expand the
system's core telephony, voice processing and VoIP capacity from 4 users on the base platform to a maximum of 350 users (maximum digital/analog and IP user onfiguration), along with the full complement of Vertical Wave applications. In addition, the three MRM options allow you to scale resources to optimize application
performance in the most cost-effective manner.
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Vertical wave Contact Center
Wave Contact Center
The Vertical Wave Contact Center gives small and medium-sized organizations the tools they need to make
agents more productive and callers more satisfied. Wave Contact Center can make queues accessible by an extension, DID, auto attendant, or dial-by-name directory. Once calls reach the queue, your customer has full control over how they are distributed to agents.
Calls can be sent to the last agent dialed, to the agent who has handled the fewest calls, the agent who has been
idle the longest, the agent with the shortest talk time or to "best" agents first. Other options include ringing all
agent phones simultaneously and round robin. Important callers can be given higher priority, be moved closer to
the head of the queue and reach an agent sooner. Wave Contact Center also offers sophisticated and flexible skills-based call routing to help callers connect to the right agent for the job. Users can distribute calls with various skill requirements to the agent with the best matching skill. Skills are a powerful way to maximize contact center resources and customer satisfaction at the same time, by making sure calls go to the agents who are best equipped to handle them.
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